Week 1 EOC: Customer Service

The customer service that I can remember the most was two years ago. My dad and I were discussing about getting a ride for myself. My dad went to this shop; I think it was called The Scoter Shop, he had heard from his friend (who was also buying a moped for his daughter) that was the place to go. So my dad called them and met the manager of the store (I can’t remember his name) and looked at the bikes and their prices. Then one day my dad brought me along and I met the manager and my dad and I (trusting the manager) bought a bike from this store. Now when I was there at the shop I thought those people were giving me a good bike, turns out I was wrong. More than once, my dad had to bring in the moped to the Scoter Shop because my bike wouldn’t turn on for some reason. So the first time they made my dad pay ridiculous amount of money to fix my bike. Then the second time I turned it in, they thought it was the ignition key, so they charged him for that. Then the third time I turned it in, they told my dad it was the motor, my dad and I had enough of that place and told them that we weren’t going to pay for a new motor. In my personal opinion they should have figured that out the first time we turned in the bike. So in conclusion we weren’t satisfied customers and obliviously they didn’t think about this “the idea that consumers will favor products that offer the most quality, performance, and features and that the organization should therefore devote its energy to making continuous product improvements”(Marketing An Introduction by Armstrong/Kotler, pg. 12)